RL V6-3474cc 3.5L (1998)
Navigation Module: Customer Interest
Navigation System Locks Up or Resets
June 14, 1999
BULLENTIN NO.
99-008
YEAR
1996-99
1999
MODEL
3.5RL
3.2TL
VIN APPLICATION
ALL w/Navi System
ALL w/Navi System
Navigation System Locks Up or Resets
SYMPTOM
The Navigation System may have one or more of these symptoms:
-
The Navigation system locks up after you touch the OK icon on the Calculate route screen. The Navigation system resets, locks up, or shuts down
while following a calculated route.
OR
-
The display screen locks up at the globe.
-
A yellow Hard Disk Drive (HDD) Error message appears on the display screen.
-
The display screen remains black or goes black.
-
While entering information or a destination, the system locks up.
PROBABLE CAUSE
Navigation system software-related problems or a defective HDD.
CORRECTIVE ACTION
Rewrite the navigation system software on the HDD or replace the HDD with a remanufactured unit.
WARRANTY CLAIM INFORMATION
In warranty: The normal warranty applies.
Operation number:
053502
Flat rate time:
0.3 hour
Failed part:
Use the "RM" part number (from the repair order) without the "RM"
Defect code:
035
Contention code:
B99
Skill level:
Repair Technician
Out of warranty: Any repair performed after warranty expiration may be eligible for goodwill consideration by the District Technical Manager or your
Zone Office. You must request consideration, and get a decision, before starting work.
DIAGNOSIS
1.
Remove the HDD from the control unit, and inspect the HDD for physical damage. If the HDD is physically damaged, replace it.
2.
Turn the ignition switch to ON (II).
3.
Touch the OK icon on the disclaimer screen, and wait for the Main Menu to come up.
-
If the screen stays black or has a yellow HDD error message, or the system will not go to the Main Menu, go to REPAIR PROCEDURE B.
-
If the Main Menu display comes up, continue to REPAIR PROCEDURE A.
REPAIR PROCEDURE A
