A6 Quattro Sedan (4F2) V8-4.2L (BVJ) (2011)
Memory Positioning Systems: All Technical Service Bulletins
Keyless Systems - Key Memory Settings Unavailable
57 Personalized memory settings of the key are not available
57 10 35
2019958/5
October 18, 2010
Supersedes Technical Service Bulletin Group 57 number 10-30 dated August 10, 2010 for reasons listed below.
AFFECTED VEHICLES
CONDITION
The customer may report that personalized memory settings (for example, electric exterior mirror, seat memory, radio, air conditioning, electric steering
wheel, etc.) are inoperative or incorrectly assigned when using the remote key.
TECHNICAL BACKGROUND
The memory settings for each key are stored in the individual control unit (depending on the function) and not in the key itself.
Only the identification of the currently used remote key is transmitted on the CAN bus. Each participating control unit sets its own adjustments.
PRODUCTION SOLUTION
Not applicable.
SERVICE
To rule out the key as the root cause, check whether the remote key is correctly identified by the vehicle.