5 Series E60 520d (N47) SAL
VS-61/Kretschmann
Baugruppe/Group:65
65 05 04 (109)
weltweit
all countries
Datum/Date:
06/2004
Problems with audio/navigation CDs/DVDs
All series
Situation:
In recent years, the actions of the customers with regard to audio and navigation CDs and
DVDs used in the vehicle has changed greatly. Customers are increasingly using not only
purchased, pre-recorded CDs/DVDs, but also data carriers that they have recorded
themselves, and which could cause problems when used in a vehicle. Purchased data
carriers may also have a copy-protect function.
The following complaints may occur when such data carriers are used:
1.
A CD is in the drive but is not recognised / cannot be played.
2.
Reproduction is distorted.
3.
The CD jumps, there are gaps in the sound when music tracks are played.
4.
The CD always played correctly in the past, but not any more.
5.
Not all CD tracks are played (home-recorded CDs).
6.
The CD plays without any problem on indoor equipment (e.g. stereo system), but not
in the car.
7.
Problems when installing navigation software
8.
Problems with the readability of the navigation road map.
Procedure:
If one or more such complaints occur, the CDs/DVDs used by the customer should be
checked for the following criteria:
•
Are home-recorded or copy-protected data carriers being used?
•
Are the CDs/DVDs heavily worn, scratched or dirty?
If this check indicates that the problem is caused by the media used by the customer, no
parts are to be replaced - this is not a problem relevant to warranty.
Replacing the radio, CD changer or navigation computer will not bring about a lasting
solution, the complaints will occur again. In such cases, the customer should be
approached with the arguments laid out in the points below.
Note:
The CD drives installed in BMW and MINI vehicles are able to play any and all
CDs available on the market that comply with the recognised standard for audio
CDs/DVDs (the so-called "Red Book Standard"). Home-recorded CD-R and CD-
RW can also be played without problem, providing they meet certain minimum
quality requirements (the so-called "Orange Book Standard").
Explanatory information about the complaints described by the customer
Concerning complaints 1 to 5 and 7, 8:
The quality of the burned media is determined by various factors:
•
Quality of the blanks used (coating)
Depending on the quality of the blanks used, home-recorded media age relatively
quickly, a process that is often not visible from the outside. Cheap blanks can often no
longer be played after just 1 - 2 years.
SI Problems with audio/navigation CDs/DVDs All series
BMW AG - TIS
23.01.2013 15:53
Issue status (12/2007) Valid only until next DVD is issued
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