5 Series E60 525i (N52) SAL
be intuitively identified.
This means that the cause and effect of a fault may be found in different vehicle
components.
Diagnosis unearths these complex relationships and supports the fast and direct
search for the cause of a customer complaint.
•
Relying on experience and repair procedures practiced for years increasingly results in
unnecessary work being performed, and may even fail to produce a lasting fault
elimination.
Ongoing adaptation and expansion of diagnosis mean that fault elimination in the
dealerships of the dealer organisation are constantly updated on the basis of
knowledge gained in the worldwide quality improvement processes for vehicle and
workshop systems.
This applies in particular to essential electric, electronic and electromechanical
systems in the vehicle.
But purely mechanical systems are also increasingly being covered by diagnosis.
•
The complex documentation needed for processing warranty claims can result in
queries and delays in reimbursement if diagnosis is not used or if diagnosis data is not
transmitted.
When performing diagnosis with the BMW diagnosis system, diagnosis data are
automatically generated. These can be evaluated by the specialists at BMW AG and
then used to derive measures aimed at the continual improvement of tester diagnosis.
•
Fast, direct and lasting elimination of faults is the most important basis for the
reputation of a dealership and thus for long-term customer loyalty.
The lower the number of unscheduled vehicle failures and the shorter the resulting
downtimes are kept, the more trustworthy and competent the dealer appears in the
eyes of the customer.
SI Specified process for diagnosis BMW, MINI
BMW AG - TIS
15.02.2013 03:00
Issue status (12/2007) Valid only until next DVD is issued
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