Buick Workshop Service and Repair Manuals

Windshield Washer Pump: Recalls
Warranty Claim Information, Owner's Letter

When performing the repairs outlined in the Service Procedure of this bulletin, submit a warranty claim for credit, as follows:

LABOR OPERATION

TROUBLE

FAILED PART

LABOR

NUMBER

CODE

MODEL

NUMBER

HOURS

T-5117

92

84-85 Centurys

22049373

.3

T-5117

92

85 Somersets

22049373

.3

T-5117

92

85 Electras

22048650

.3

OWNER REIMBURSEMENT

Owners who have previously paid to have their car repaired because of the vehicle exceeding the original age/mileage limitation, have been
instructed to present original paid receipts or invoices to receive reimbursement.

If an owner requests reimbursement, the dealer should bring this to the attention of their Buick District Service Manager for review. The District
Service Manager will review the request, and, if it is determined the owner is eligible for a reimbursement; a letter of transmittal, along with the
owner's original paid receipts, will be forwarded to the Buick Motor Division Home Office, Customer Assistance Department in Flint, Michigan for
handling (sample of suggested transmittal letter included with this bulletin).

The owner should be advised to retain copies of documents for personal records before surrendering the originals. The Buick Home Office will
forward all reimbursements direct to owners.

SUGGESTED TRANSMITTAL LETTER

TO:

Customer Assistance Department Buick Motor Division General Motors Corporation P.O. Box 1650 Flint, Michigan 48501

FROM:_______________________________ (Buick District Service Manager)

ZONE__________

DISTRICT__________

SUBJECT:

Special Policy 86-POL-1: Windshield Washer Pump

Amount of Reimbursement Requested:_______________________

OWNER INFORMATION:

___________________________________

Name

___________________________________

(Street)

___________________________________

(City)                     (

State)                   (

Zip Code)

Phone Number__________________________

VEHICLE IDENTIFICATION NUMBER_________________________

DEALER INFORMATION______________________________

______________________________

(Name)

(Street)

______________________________

(City)          (

State)         (

Zip Code)

Please review the attached original owner receipts for consideration of reimbursement.

Signed ___________________ District Service Manager