Enclave AWD V6-3.6L (2009)
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired
within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence
of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an
identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having
to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall
is not completed within a reasonable time.
Dealer Recall Responsibility - All
All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall
bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the
dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in
this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for
this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the
steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Disclaimer
Owner Letter
Owner Letter
Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect that relates to motor vehicle safety exists in certain 2009-2010 model year Buick Enclave, Chevrolet Traverse,
GMC Acadia, and Saturn OUTLOOK vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are
concerned about your safety and continued satisfaction with our products.
Important
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Your vehicle is involved in safety reacll 10243.
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Schedule an appointment with your GM dealer/retailer.
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This service will be performed for you at no charge.
Why is your vehicle being recalled? Your vehicle may have a condition where the second row seat side trim shield restricts the upward rotation of the
safety belt buckle when the seat back is returned to a seating position after being folded flat. If the buckle contacts the seat frame, additional effort is
required to return the seat to a seating position. If sufficient force is applied, the buckle cover could be pushed down the strap, exposing and partially
depressing the red release button. As a result, the release button will not travel as much as designed when depressed and will appear to be jammed. The
buckle cover may have visible damage which may only be cosmetic, but in some cases, the buckle may not latch/unlatch, or may appear to latch when the
latch mechanism is not fully engaged. As a result, the safety belt may not restrain the occupant as intended during a crash, which could result in injury to
the occupant.
What will we do? Your GM dealer/retailer will modify the second row seat side trim shields. If a safety belt buckle is damaged, your dealer will replace
it. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer/retailer will need your
vehicle longer than the actual service correction time of approximately 30 to 45 minutes.
If your vehicle is within the New Vehicle Limited Warranty, your dealer/retailer may provide you with shuttle service or some other form of courtesy
transportation while your vehicle is at the dealership/facility for this repair. Please refer to your Owner Manual and your dealer/retailer for details on
