Enclave FWD V6-3.6L (2008)
General Motors will notify customers of this program on their vehicle (see copy of customer letter shown in this bulletin).
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners
outside these areas, dealers should notify customers using the sample letter.
Dealer Program Responsibility
All unsold new vehicles in dealers possession and subject to this program must be held and inspected/repaired per the service procedure of this program
bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through
September 30, 2009.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the
dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in
this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used
for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service through September 30, 2009,
you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer
Service Procedure
Service Procedure
Important:
Before lowering the headliner, please perform the following steps to avoid damage to the interior trim.
1.
On the assist handle, use a small screwdriver to open both screw covers by prying carefully from the inboard edge. Remove the screws.
2.
On the "A" pillar and "D" pillar, use a small screw driver to open the screw cover by prying carefully from the bottom edge. Remove the screws.
