Lucerne V6-3.8L VIN 2 (2006)
Washer Fluid Heater: All Technical Service Bulletins
Owner Letter
Owner Letter
September 2008
Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2006-2008 model year Buick Lucerne; Cadillac DTS;
HUMMER H2 vehicles; 2007-2008 model year Cadillac Escalade, Escalade ESV, Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, Tahoe;
GMC Acadia, Sierra, Yukon, Yukon XL; Saturn OUTLOOK vehicles; and 2008 model year Buick Enclave vehicles equipped with a heated washer fluid
system. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued
satisfaction with our products.
Important
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Your vehicle is involved in safety recall 08048.
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Schedule an appointment with your GM dealer/retailer on or after November 1, 2008.
Why is your vehicle being recalled? A short circuit on the printed circuit board for the washer fluid heater may overheat the control-circuit ground
wire. This may cause other electrical features to malfunction, create an odor, or cause smoke. In rare cases, it may cause a fire.
What will we do? When parts are available, your dealer/retailer will install a wire harness with an in-line fuse. This service will be performed for you at
no charge. We are currently working with our suppliers, and parts should be available on or after November 1, 2008.
If your vehicle is within the New Vehicle Limited Warranty your dealer/retailer may provide you with shuttle service or some other form of courtesy
transportation while your vehicle is at the dealership/facility for this repair. Please refer to your Owner Manual and your dealer/retailer for details on
courtesy transportation.
What should you do? On or after November 1, 2008, you should contact your GM dealer/retailer to arrange a service appointment. Bring the customer
reply form with you when you visit your dealer/retailer. The form identifies the repairs required. If you no longer own this vehicle, please let us know by
completing the form and mailing it back to us. If your vehicle experiences any of the symptoms described earlier in this letter, please bring your vehicle
to the dealer.
Do you have questions? If you have questions or concerns that your dealer/retailer is unable to resolve, please contact the appropriate GM Customer
Assistance Center. More information about this recall can be found at the Owner Center at MyGMLink, http://www.gm.com/recall.
If after contacting your dealer/retailer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition
without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New
Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to
http://www.safercar.gov.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Scott Lawson
General Director,
Customer and Relationship Services
