Lucerne V6-3.9L (2009)
Navigation Module: Customer Interest
OnStar(R) - Generation 8.0L Software Update
TECHNICAL
Bulletin No.: 08-08-46-008C
Date: January 25, 2011
Subject: OnStar(R) Generation 8.0L Software Update - Corrections For No LED, No Button Response, No Power, Battery Drain, Bluetooth Pairing, No
Nametags, Remote Functions, Turn By Turn Routing, Turn By Turn Display, No OnStar(R) Hands Free Calling, No GPS, Advisor Record Feature and
Automatic Crash Notification Repeat Calls (Reprogram OnStar(R) Module)
Models:
2009 Buick Allure (Canada Only), LaCrosse, Lucerne
2009 Cadillac DTS
2009 Chevrolet Colorado, Impala, Malibu, TrailBlazer
2009 GMC Envoy, Canyon
2009 Pontiac G6
2009 HUMMER H2, H3
2009 Saturn AURA
2009 Saab 9-7X
All Vehicles Equipped with OnStar(R) (RPO UE1)
Attention:
This bulletin is being issued to provide the dealer with information regarding a condition pertaining to certain OnStar(R) Generation 8.0L Vehicle
Communication Interface Modules (VCIM) that affect the LED, button response, vehicle starting, Bluetooth(R) pairing, nametags, inability to perform
certain remote functions, loss of turn-by-turn routing, turn-by-turn display, OnStar(R) hands-free calling, GPS, advisor record feature and automatic
crash notification calls to OnStar(R).
Supercede:
This bulletin is being revised to update the correction information. Please discard Corporate Bulletin Number 08-08-46-008B (Section 08 - Body and
Accessories).
Condition
Note
Performing this procedure will clear out all of the customers nametags stored in the VCIM. These will need to be restored by the customer once the
procedures are completed.
Some customers on certain 2009 model year vehicles equipped with a Generation 8.0L OnStar system may report some of the following concerns:
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No OnStar(R) LED and no response to any OnStar(R) buttons. Additionally, some customers may also have a battery drain.
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Phone pairing feature for the Bluetooth(R) system is not retained after an ignition cycle.
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Nametags for OHFC, Bluetooth(R) and Turn-by-Turn will be lost after an ignition cycle, or the nametag may be present but the customer is unable
to use it or delete it.
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The customer may request to be enrolled in the Verizon Family share (OnStar(R) Share Minutes) plan but when trying to use OHFC they receive a
message that there are insufficient units.
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OnStar(R) is unable to connect to the vehicle to perform remote functions (i.e. door unlock, horn honk, light flash).
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Loss of Turn-by-Turn routing information. Some customers may be told by the OnStar(R) advisor that Turn-by-Turn is unavailable. Also, some
customers may not have Turn-by-Turn display information in their vehicle.
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The "Virtual Advisor" command may not be available or will not access the system for eNav routes that have been stored through MapQuest(R).
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In rare cases, following a collision with an airbag deployment, the vehicle will make repeated calls to the OnStar(R) center.
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No GPS location when calling into OnStar(R).
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Unable to access the Advisor Record feature.
Cause
These conditions may be the result of a software anomaly within the OnStar(R) VCIM and can be corrected through a software update using the Service
Programming System (SPS) application.
Correction
