Rainier AWD L6-4.2L (2007)
Parts Information
Service Procedure
1.
Remove the lower ball joint assembly from the lower control arm. Refer to the Lower Ball Joint Replacement procedure in SI.
2.
Install the lower ball joint assembly into the lower control arm. Refer to the Lower Ball Joint Replacement procedure in SI.
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs for the recall condition are to be submitted to the dealer/retailer by October 31, 2007.
All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to the amount the repair
would have cost if completed by an authorized General Motors dealer/retailer.
When a customer requests reimbursement, they must provide the following:
^
Proof of ownership at time of repair.
^
Original paid receipt confirming the amount of repair expense(s) that were not reimbursed, a description of the repair, and the person or entity
performing the repair.
Claims for customer reimbursement on previously paid repairs are to be submitted as required by WINS.
Important:
Refer to the GM Service Policies and Procedures Manual, section 1.6.2, for specific procedures regarding customer reimbursement verification.
Courtesy Transportation
The General Motors Courtesy Transportation Program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered
by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period
and involved in a product recall is very important in maintaining customer satisfaction. Dealers/retailers are to ensure that these customers understand
that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers/retailers should refer to the
General Motors Service Policies and Procedures Manual for courtesy transportation guidelines.
Claim Information
