Regal V6-3.8L VIN K (1997)
Involved are certain 1996-1998 Buick Regal; 1997-1998 Chevrolet Lumina, Malibu, and Monte Carlo; 1997-1998 Oldsmobile Cutlass; 1996-1997
Oldsmobile Cutlass Supreme; 1998 Oldsmobile Intrigue; and 1996 Pontiac Grand Prix vehicles built within the VIN breakpoints shown.
Important
Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) before beginning recall repairs [Not all vehicles within the
above breakpoints may be involved.
For US
For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and
address data has been prepared and will be loaded to the GM DealerWorld, Recall Information website. The customer name and address data furnished
will enable dealers to follow up with customers involved in this program.
For Canada & IPC
Computer listings containing the complete Vehicle Identification Number, customer name and address data of involved vehicles have been prepared, and
are being furnished to involved dealers. The customer name and address data will enable dealers to follow up with customers involved in this recall. Any
dealer not receiving a computer listing with the recall bulletin has no involved vehicles currently assigned.
These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle
registration data for any other purpose is a violation of law in several provinces. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this program.
Parts Information
Parts Pre-Ship Information - For US and Canada
Important
An initial supply of steering gear pinion bearing kits required to complete this program will be pre-shipped to involved dealers of record. This
pre-shipment is scheduled to begin the week of January 19, 2004 and will be approximately 20% of each dealers involved vehicles. Pre-shipped parts
will be charged to dealers open parts account.
Additional parts, if required, are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing"
before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a
CSO = Customer Special Order.
Special Tool
During the week of January 19, 2004, dealers who did not have vehicles involved in recall 02049, will be shipped a Pinion Bearing Replacer, J 44714-B,
for use in this recall. All other dealers were shipped this tool in December 2002, for use in recall 02049. This tool is being furnished at no charge.
Additional tools, if required, may be purchased by contacting SPX Kent-Moore at 1-800-GM-TOOLS (1-800-468- 6657).
Customer Reimbursement - For US
All customer requests for reimbursement for previous repairs for the recall condition will be handled by the Customer Assistance Center, not by dealers.
A General Motors Product Recall Customer Reimbursement Procedure Form is shown in this bulletin.
Customer Reimbursement - For Canada
Customer requests for reimbursement of previously paid repairs to correct the condition addressed in this bulletin are to be submitted by February 28,
2005.
All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to the amount the repair
would have cost if completed by an authorized General Motors dealer.
When a customer requests reimbursement, they must provide the following:
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Proof of ownership at time of repair.
