Riviera V6-231 3.8L VIN L SFI (1991)
Seat Belt: All Technical Service Bulletins
Owner Letter
Dear Buick Riviera Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
SAFETY RECALL FOR:
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 1990-93 model Buick Rivieras. These vehicles exhibit a
condition where the front outer shoulder belt web sew stop may become stuck in the retractor. This can occur when the web sew stop is jammed into or
passes through the retractor web guide. As a result, the belt can be difficult to pull out of the retractor, and some occupants may even be unable to fasten
the belt. In the event of a vehicle crash, unbelted occupants are at a significantly greater risk of injury than those who are wearing seat belts properly.
Note:
The shoulder belt web stop is the raised stitching area on the belt.
ACTION:
Most Rivieras do not have this condition. However, if you have ever found it hard to pull either the driver or right front passenger shoulder belt out as
you buckle the safety belt, or should you ever experience this in the future, please contact your Buick dealer and have the dealer install front shoulder
belt stop buttons. This service will be performed for you at no charge.
If you choose not to bring your Riviera in now, we suggest you keep this letter in your glovebox for future reference.
HOW TO INSPECT OUR BELTS FOR THIS CONDITION:
If you are not sure whether your Riviera has this condition, you can easily inspect it by following the inspection procedure included with this letter.
HOW LONG WILL REPAIR TAKE?
The labor time necessary to perform this service is approximately fifteen (15) minutes. Please ask your dealer if you wish to know how much additional
time will be needed to schedule and process your vehicle.
CONTACTING YOUR BUICK DEALER:
To bring your Riviera in, please contact your Buick dealer to arrange a service date. Your dealer will need to know the color of your safety belts when
you make this contact. Instructions for making this correction have been sent to your dealer and parts are available.
Your Buick dealer is best equipped to obtain parts and provide service to ensure that your vehicle is corrected as promptly as possible. If, however, you
take your vehicle to your dealer on the agreed service date, and they do not remedy this condition on that date or within five (5) days, we recommend you
contact the Buick Customer Relations Center by calling 1-800-521-7300.
After contacting your dealer and the Customer Relations Center, if you are still not satisfied that we have done our best to remedy this condition without
charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street,
S.W., Washington, D.C. 20590 or call 1-800-424-9393 (Washington D.C. residents use 202-366-0123).
CUSTOMER REIMBURSEMENT FOR PRIOR FRONT OUTER SAFETY BELT REPLACEMENT:
If you have already paid for some or all of the cost to have a front outer safety belt replaced due to this condition, prior to receipt of this letter, you may
contact your Buick Dealer Service Department to seek reimbursement. Please provide your dealer with your original paid receipts or invoices verifying
the repair, the amount charged, proof of your payment and date of payment of those charges by December 31, 1995, (this limitation for presenting the
receipt may be longer depending upon the law in your state).
CUSTOMER REPLAY CARD:
The enclosed customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the
shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our
products.
