Roadmaster Estate Wagon V8-350 5.7L VIN P SFI (1996)
Ball Joint: All Technical Service Bulletins
Owner Letter
Dear Buick Roadmaster Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
SAFETY RECALL:
General Motors has decided that a defect which relates to motor vehicle safety exists in some 1995-96 Buick Roadmaster model vehicles. The lower
control arm ball joint attachment nut may be loose. This condition can cause the lower control arm ball joint to loosen, fatigue and separate from the
front suspension knuckle. If separation were to occur with the vehicle in motion, loss of vehicle control may occur which could result in a vehicle crash
without prior warning.
ACTION:
To correct this condition, all involved vehicles will have both front lower control arm ball joint attachment nuts inspected for proper torque. If the ball
joint has loosened from the knuckle, both the ball joint and knuckle will be replaced. This service will be performed for you at no charge.
HOW LONG WILL REPAIR TAKE?
The labor time necessary to perform this inspection/service correction is approximately 25 minuets to 3-1/2 hours. Additionally, one or two hours may be
required to schedule and process your vehicle. Please ask your dealer if you wish to know how much additional time will be needed.
CONTACTING YOUR BUICK DEALER:
Please contact your Buick dealer as soon as possible to arrange a service appointment and courtesy transportation, if required. Instructions for making
this inspection/correction have been sent to your dealer and parts are available.
Your Buick dealer is best equipped to obtain parts and provide service to ensure that your vehicle is corrected as promptly as possible. If, however, you
take your vehicle to your dealer on the agreed service date, and they do not remedy this condition on that date or within five (5) days, we recommend you
contact the Buick Customer Relations Center by calling 1-800-521-7300.
After contacting your dealer and the Customer Relations Center, if you are still not satisfied that we have done our best to remedy this condition without
charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street,
S.W., Washington, D.C. 20590 or call 1-800-424-9393 (Washington D.C. residents use 202-366-0123).
CUSTOMER REPLY CARD:
The enclosed customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the
shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our
products.
