Somerset Regal L4-151 2.5L (1985)
instructed to present original paid receipts or invoices to receive reimbursement.
If an owner requests reimbursement, the dealer should bring this to the attention of their Buick District Service Manager for review. The District
Service Manager will review the request, and, if it is determined the owner is eligible for a reimbursement; a letter of transmittal, along with the
owner's original paid receipts, will be forwarded to the Buick Motor Division Home Office, Customer Assistance Department in Flint, Michigan for
handling (sample of suggested transmittal letter included with this bulletin).
The owner should be advised to retain copies of documents for personal records before surrendering the originals. The Buick Home Office will
forward all reimbursements direct to owners.
SUGGESTED TRANSMITTAL LETTER
TO:
Customer Assistance Department Buick Motor Division General Motors Corporation P.O. Box 1650 Flint, Michigan 48501
FROM:_______________________________ (Buick District Service Manager)
ZONE__________
DISTRICT__________
SUBJECT:
Special Policy 86-POL-1: Windshield Washer Pump
Amount of Reimbursement Requested:_______________________
OWNER INFORMATION:
___________________________________
Name
___________________________________
(Street)
___________________________________
(City) (
State) (
Zip Code)
Phone Number__________________________
VEHICLE IDENTIFICATION NUMBER_________________________
DEALER INFORMATION______________________________
______________________________
(Name)
(Street)
______________________________
(City) (
State) (
Zip Code)
Please review the attached original owner receipts for consideration of reimbursement.
Signed ___________________ District Service Manager
Approved__________________ Zone Service Manager or Asst. Zone Manager - Service
Attachment cc: Zone File
Dear Buick Owner:
Some 1984-85 Buick Century, 1985 Electra, and 1985 Somerset owners may find that their windshield washer pumps don't work properly and need to be
replaced, after some period of use. This condition may happen after the new vehicle warranty period. We are writing this letter to tell you about the
following Special Policy:
If your windshield washer pump stops working and needs to be replaced, Buick Motor Division will replace it at your Buick dealer at no charge, for a
period of 5 years or 50,000 miles, whichever occurs first, from the date the vehicle was originally placed in service. Please contact your dealer for
handling this Special Policy and for information on parts availability.
If you have already encountered this condition and paid for all or part of the repair, you should contact your Buick dealer. You should present the dealer
with your original paid receipt or invoice verifying expense incurred for such repair. All requests for reimbursement should be made before August 1,
