CTS V6-2.8L (2006)
Owner Letter
Owner Letter
March 2010
Dear Cadillac Customer:
As the owner of a 2006 model year Cadillac CTS, SRX, or STS vehicle equipped with a 3.6L V6 engine, or a 2006 model year Cadillac CTS vehicle
equipped with a 2.8L V6 engine, your satisfaction with our product is very important to us.
This letter is intended to make you aware that some 2006 model year Cadillac CTS, SRX, and STS vehicles equipped with a 3.6L V6 engine, and 2006
model year Cadillac CTS vehicles equipped with a 2.8L V6 engine may have a condition where the evaporative emission canister purge solenoid valve
may stick open or closed. If this occurs, the Service Engine Soon light will illuminate.
Do not take your vehicle to your Cadillac dealer as a result of this letter unless you believe that your vehicle has the condition as described
above.
What We Have Done: General Motors is providing owners with additional protection for the evaporative emission canister purge solenoid valve. If this
condition occurs on your 2006 model year Cadillac CTS, SRX, or STS vehicle equipped with a 3.6L V6 engine, or 2006 model year Cadillac CTS
vehicle equipped with a 2.8L V6 engine, within 10 years of the date your vehicle was originally placed in service or 120,000 miles (193,000 km),
whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is
not covered under this special coverage program.
What You Should Do: Repairs and adjustments qualifying under this special coverage must be performed by a Cadillac dealer. You may want to
contact your Cadillac dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is
convenient for you. This will also allow your dealer to order parts if they are not already in stock. Present this letter to your dealer as authorization to
perform this service.
Reimbursement: The enclosed form explains what reimbursement is available and how to request reimbursement if you have paid for repairs for the
special coverage condition. Your request for reimbursement, including the information and documents mentioned on the enclosed form, must be received
by GM by March 31, 2011.
If you have any questions or need any assistance to better understand related repairs, please contact your Cadillac dealer. If you have questions related to
a potential reimbursement, please contact the appropriate Customer Assistance Center at the number listed below.
We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our
products.
Scott Lawson
Director,
Customer and Relationship Services
