CTS RWD V6-3.6L (2008)
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered
by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period
and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that
shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors
Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Claim Information
1. Submit a claim using the table below.
2. Courtesy Transportation - For dealers using WINS, submit using normal labor code; for dealers using GWM - submit as Net Item under the repair
labor code.
* An initial supply of mastic material required to perform the modification was provided to dealers at no-charge; do not submit for this mastic material in
your warranty claim. If additional mastic material was required and was ordered from GMSPO, submit the actual sum total of the current GMSPO
Dealer net price for the mastic material needed to perform the required repairs, not to exceed $1.54 USD, $1.62 CAD, plus applicable Mark-Up in Net
Item.
Customer Notification
General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).
Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program
bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the
dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in
this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used
for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service in the future, you must take the
steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer
Owner Letter
Owner Letter
December 2009
Dear General Motors Customer:
We have learned that your 2008 or 2009 model year Cadillac CTS vehicles and 2009 model year Cadillac CTS-V vehicles, registered in Canada, Alaska,
Colorado, Connecticut, Delaware, District of Columbia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan,
Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New York, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South
Dakota, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, or Wyoming, may have a condition where water may enter the front door latch
housing and potentially freeze. If water enters the latch housing and freezes, you may not be able to open the front doors using the outside door handle,
or the door may not latch when the door is closed. If the door does not latch, the interior lamps will illuminate, a message will display on the driver
