CTS RWD V6-3.6L (2008)
Technical Service Bulletin # 10256
Date: 101214
Campaign - Ignition Lock Cylinder Binding
CUSTOMER SATISFACTION
Bulletin No.: 10256
Date: December 14, 2010
Subject: 10256 - Ignition Lock Cylinder Binding - Replace Ignition Lock Cylinder
Models:
2008-2009 Cadillac CTS without Easy Key
2009 Chevrolet Cobalt
2009 Pontiac G5
Due to part availability, customer involved in this program will be contacted in phases.
**********THIS PROGRAM IS IN EFFECT UNTIL JANUARY 31, 2013.**********
Condition
Certain 2008 and 2009 model year Cadillac CTS vehicles without Easy Key feature, and 2009 model year Chevrolet Cobalt and Pontiac G5 vehicles
may develop a binding condition between the ignition lock cylinder and the housing. If this occurs, the driver may not be able to remove the key from the
ignition. If the vehicle is running, the driver may not be able to turn the vehicle off.
Correction
Dealers are to replace the ignition lock cylinder.
Vehicles Involved
Involved are certain 2008 and 2009 model year Cadillac CTS vehicles without Easy Key feature, and 2009 model year Chevrolet Cobalt and Pontiac G5
vehicles.
All involved vehicles are identified by VIN in the Global Warranty Management System - Investigate Vehicle History (GMVIS2) Application.
Dealership technicians should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is
essential to routinely verify eligibility because not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address
information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to
export dealers. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration
data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you
are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Parts required to complete this program are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your
"involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation,
parts should be ordered on a CSO = Customer Special Order.
Service Procedure
1. Remove the ignition lock cylinder. Refer to Ignition Lock Cylinder Replacement in SI.
Note
For ignition lock cylinder assembly and coding, use the instructions provided with the new cylinder. Refer to Corporate Bulletin 10-00-89-009
(USA) or 10-00-89-010 (Canada) for key code security guidelines and key code access information. GMODC locations should contact their local
TAC. To properly seat the new ignition lock cylinder into the housing, the key must be inserted and turned to the RUN position.
