CTS RWD V6-3.6L (2008)
31, 2013.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the
involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should
not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service through January 31, 2013, you
must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer
Owner Letter
Owner Letter
Dear General Motors Customer:
We have learned that your 2008 or 2009 model year Cadillac CTS vehicle or your 2009 model year Chevrolet Cobalt or Pontiac G5 vehicle may develop
a binding condition between the ignition lock cylinder and the housing. If this occurs, you may not be able to remove the key from the ignition. If the
vehicle is running, you may not be able to turn the vehicle off.
Your satisfaction with your 2008 or 2009 model year Cadillac CTS vehicle, or 2009 model year Chevrolet Cobalt or Pontiac G5 vehicle is very
important to us, so we are announcing a program to prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will replace the ignition lock cylinder. This service will be performed for you at no charge until January 31, 2013
.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to schedule an appointment
for this repair. By scheduling an appointment, your dealer can ensure that the necessary parts will be available on your scheduled appointment date.
Reimbursement: The enclosed form explains what reimbursement is available and how to request reimbursement if you have paid for repairs for this
condition. Your request for reimbursement, including the information and documents mentioned on the enclosed form, must be received by GM by
January 31, 2012. Even though you may have already had this condition corrected, you will still need to take your vehicle to your dealer for additional
repairs.
If you have any questions or need any assistance to better understand related repairs, please contact your dealer. If you have questions related to a
potential reimbursement, please contact the appropriate Customer Assistance Center at the number listed below.
Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some other
form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner Manual and your dealer for details on
Courtesy Transportation.
We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your
ownership experience, to ensure that your GM vehicle provides you many miles of enjoyable driving.
Jim Moloney
General Director,
