CTS Sedan AWD V6-3.0L (2010)
Technical Service Bulletin # 10292
Date: 100928
Recall - Glove Compartment Replacement
FMVSS NONCOMPLIANCE
Bulletin No.: 10292
Date: September 28, 2010
Subject: 10292 - Occupant Crash Protection Compliance - Unbelted Passenger
Models:
2009-2010 Cadillac CTS All Wheel Drive
2009-2010 Cadillac CTS-V
Vehicles involved in the recall were placed on Stop Delivery September 9, 2010. Once the service procedure contained in this bulletin has been
performed, the vehicle can be sold/delivered to the customer.
Condition
General Motors has decided that certain 2009 and 2010 model year Cadillac CTS All Wheel Drive and CTS-V vehicles fail to conform to Federal Motor
Vehicle Safety Standard 208, Occupant Crash Protection. In the event of a vehicle crash, there is an increased risk of leg injury to an unbelted front seat
passenger. To minimize this risk, the front seat passenger should always properly wear the available safety belt. Everyone should properly wear safety
belts at all times when riding in a motor vehicle.
Correction
Dealers are to replace the glove compartment assembly and, in some vehicles, modify the instrument panel structure.
Vehicles Involved
Involved are certain 2009 and 2010 model year Cadillac CTS All Wheel Drive and CTS-V vehicles built within these VIN breakpoints:
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Required Field Actions section in the Global Warranty system.
Not all vehicles within the above breakpoints may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address
information has been prepared and will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not have a report available if
they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration
data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you
are urged to limit the use of this report to the follow-up necessary to complete this recall.
Parts Information
Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your "involved
vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should
be ordered on a CSO = Customer Special Order.
Parts involved in this recall are not eligible for RIM.
Floor Plan Reimbursement
