DeVille V8-4.9L VIN B (1995)
PROM - Programmable Read Only Memory: All Technical Service Bulletins
Courtesy Transportation and Dealer Responsibility
COURTESY TRANSPORTATION
The availability of courtesy transportation to customers whose vehicles are involved in this campaign is of the utmost importance in maintaining
customer satisfaction. Dealers are to take the steps necessary to ensure that these customers clearly understand that courtesy transportation is available
and will be provided upon request at no charge. Dealers should submit such claims in the normal manner and appropriate credit will be issued.
DEALER CAMPAIGN RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this
campaign bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the
dealer listing, are to e contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in
this bulletin. This could be done by mailing to such customers a copy of the appropriate divisional customer letter accompanying this bulletin. Campaign
follow up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the
steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
When a California emissions campaign is completed by a GM dealer, the dealer must provide the vehicle owner a "Proof of Correction Certificate"
which the owner may need to present to the California Department of Motor Vehicles (DMV) when renewing their vehicle registration. Without this
correction certificate, the owner may be unable to renew their vehicle registration.
Additional Certificates can be obtained, at no charge, from VISPAC, Incorporated by calling 1-800-269-5100, Monday through Friday 8:00 A.M. to
4:30 P.m. Easter Standard Time. Ask for GM Item Number 1825 when ordering.
Notice:
Dealers are to immediately render inoperative each old PCM Mem-Cal/Prom as it is removed from an involved vehicle. Any reused of an old PCM
Mem-Cal/Prom in any vehicle would be regarded by the EPA as tampering under the Clean Air Act that could subject the dealer to penalties of up to
$2,500 per violation. See Step 17 of the Service Procedure section of this bulletin.
