Eldorado V8-350 5.7L DSL (1984)
dealer code. Dealers are to take the steps necessary to ensure the numbers are properly recorded on the label.
CREDIT
Credit for this campaign will be issued upon receipt of a properly prepared warranty claim which includes information from one of the following Labor
Operations:
Failed
Parts
Failure
Labor
Labor*
Description
Part No.
Allowance
Code
Operation
Hours
Replace Two
20683454
**
96
V4300
.6
Connectors and Two Window Switches (1984 Model)
Replace Two
20683454
**
96
V4301
.3
Window Switches (1985 Model)
*
This labor time represents the actual time required to perform the correction.
Dealers should apply for 0.1 additional hour for administrative allowance as "Other Labor Hours".
** The parts allowance should be the total of the current GMSPO Net plus 30% for the part(s) required for this repair.
Owner Letter & Cadillac Zone Offices Information
Dear Cadillac Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
General Motors has determined that a defect which relates to motor vehicle safety may exist in some 1984 and 1985 Cadillac Eldorado convertibles.
Water or snow dripping onto the driver's side window switch assemblies may cause an electrical short which can potentially cause the switches to
overheat. This overheating may result in a fire in the door panel area.
Please contact your Cadillac dealer on or after the date shown below to arrange a service date to have your Cadillac repaired. Your dealer will install
new design window switches to prevent the possibility of this condition from occurring (1984 models will receive new connectors also). This service will
be completed at no charge to you.
Instructions have been sent to your Cadillac dealer. It is estimated that parts will be available approximately January 15, 1988. The labor time necessary
to perform this correction is approximately twenty minutes on 1985 models and forty minutes on 1984 models. Please allow your dealer additional time
to process your vehicle.
Your Cadillac dealer is best equipped to obtain parts and provide service to ensure your Cadillac is corrected as promptly as possible. However, if you
take your vehicle to your dealer on the agreed service date and they do not remedy this condition on that date or within five days, we recommend you
contact the nearest Cadillac Zone Office, either in person or by telephone. The Zone Office will assist you and the dealer in getting your vehicle
corrected. The locations and telephone numbers of the Zone Offices are listed on page 2 of this letter for your reference.
After contacting your dealer and the Zone Office, if you are still not satisfied we have done our best to remedy this condition without charge within a
reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S. W., Washington,
D.C. 20590, or call 800-424-9393 (Washington, D.C. residents use 426-0123).
The enclosed Campaign Owner Identification Card identifies your Cadillac. Presentation of this card to your dealer will assist in making the correction in
the shortest possible time. If you have sold or traded your vehicle, please complete the postage-paid card and return it to us. This will assist us in assuring
all affected vehicles have been corrected.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our
products.
CADILLAC ZONE OFFICES
When calling for assistance ask for the Consumer Relations Representative.
CENTRAL ZONE 3031 W. General Motors Blvd. Post Office Box 33109 Detroit, Michigan 48232 (313) 974-1090
FLORIDA ZONE Barnett Bank Centre Fifth Floor 625 North Flagler West Palm Beach, Florida 33401 (305) 833-8311
MID-ATLANTIC ZONE Post Office Box 9010 Wayne, Pennsylvania 19087 (215) 296-6680
NEW YORK ZONE Post Office Box 3003 Parsippany, New Jersey 07054 (201) 993-4090
NORTHEAST ZONE 45 William Street Wellesley, Massachusetts 02181 (617) 237-9000
