Escalade AWD V8-6.2L (2009)
Customer Notification
General Motors will notify customers of this program on their vehicle (see copy of customer letter shown in this bulletin).
Dealer Program Responsibility
All unsold new vehicles in dealers possession and subject to this program
must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through October
31, 2009.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the
dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in
this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used
for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service through October 31, 2009, you
must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer
