Fleetwood V8-368 6.0L VIN 9 FI (1982)
Each user will be required to accept the following agreement each time the KeyCode application is used.
Key Code User Agreement
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Key codes are proprietary information belonging to General Motors Corporation and to the vehicle owner.
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Unauthorized access to, or use of, key code information is unlawful and may subject the user to criminal and civil penalties.
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This information should be treated as strictly confidential and should not be disclosed to anyone unless authorized.
I will ensure that the following information is obtained prior to releasing any Key Code information:
1. Government issued picture ID (Drivers License)
2. Registration or other proof of ownership. Registration should have normal markings from the Province that issued the registration and possibly the
receipt for payment recorded as well.
Important
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GM takes this agreement seriously. Each user must be certain of vehicle ownership before giving out key codes.
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When the ownership of the vehicle is in doubt, dealership personnel should not provide the information.
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Key code requests should never be received via a fax or the internet and key codes should never be provided to anyone in this manner. A
face to face contact with the owner of the vehicle is the expected manner that dealers will use to release a key code or as otherwise
stipulated in this bulletin or other materials.
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Key codes should NEVER be sent via a fax or the internet.
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Each Dealership should create a permanent file to document all KeyCode Look Up transactions. Requests should be filed by VIN and in
each folder retain copies of the following:
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Government issued picture ID (Drivers License)
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Registration or other proof of ownership.
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Copy of the paid customer receipt which has the name of the employee who cut and sold the key to the customer.
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Do not put yourself or your Dealership in the position of needing to "explain" a KeyCode Look Up to either GM or law enforcement
officials.
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Dealership Management has the ability to review all KeyCode Look-Up transactions.
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Dealership KeyCode documentation must be retained for two years.
Frequently Asked Questions (FAQs) for GM of Canada Dealers
How do I request a KeyCode for customer owned vehicle that is not registered?
Scrapped, salvaged or stored vehicles that do not have a current registration should still have the ownership verified by requesting the vehicle title,
current insurance policy and / or current lien holder information from the customers financing source. If you cannot determine if the customer is the
owner of the vehicle, do not provide the key code information. In these cases, a short description of the vehicle (scrapped, salvaged, etc.) and the
dealership location should be kept on file. Any clarifying explanation should be entered into the comments field.
How do I document a KeyCode request for a vehicle that is being repossessed?
The repossessor must document ownership of the vehicle by providing a court ordered repossession order and lien-holder documents prior to providing
key code information. Copies of the repossessors Drivers License and a business card should be retained by the dealership for documentation.
What do I do if the registration information is locked in the vehicle?
Every effort should be made to obtain complete information for each request. Each Dealership will have to decide on a case by case basis if enough
information is available to verify the customer's ownership of the vehicle. Other forms of documentation include vehicle title, insurance policy, and or
current lien information from the customers financing source. Dealership Management must be involved in any request without complete information. If
you cannot determine if the customer is the owner of the vehicle, do not provide the key code information.
Can I get a print out of the information on the screen?
It is important to note that the Key Code Look Up Search Results contain sensitive and/or proprietary information. For this reason GM recommends
against printing it. If the Search Results must be printed, store and/or dispose of the printed copy properly to minimize the risk of improper or illegal use.
Who in the dealership has access to the KeyCode application?
Dealership Parts Manager (or assigned management) will determine, and control, who is authorized to access the KeyCode Look Up application.
However, we anticipate that dealership parts and service management will be the primary users of the application. The KeyCode Look Up application
automatically tracks each user activity session. Information tracked by the system includes: User name, User ID, all other entered data and the date/time
of access.
