Fleetwood FWD V8-273 4.5L (1988)
Diagnosis and Repair Responsibility
As with any warranted factory equipment, the dealership is responsible for diagnosis and repair of customer complaints regarding phone system
operation. Cadillac will reimburse the Dealer for performance of warranty phone system repairs. Motorola Service Shops will provide transceiver and
handset diagnosis and repair to the dealership at no charge while under warranty. (See "Transceiver or Handset Service")
Some Motorola Shops may volunteer to assist with vehicle phone system diagnosis and repair (operating under applicable Cadillac policy regarding
sublet repair) but they are under no obligation to do so. Dealerships will be responsible for providing the MSS with any necessary wiring diagrams and
trouble trees. (SIM Sections 9E and 8A-Cell 152)
DIAGNOSTIC PROCEDURES AND ASSISTANCE
Following the steps below, a dealership should be able to resolve any cellular telephone problem encountered:
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Consult all appropriate publications.
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This and other Serviceman Bulletins
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Service Information Manual Sections 9E and 8A-Cell 152 for system description, wiring diagrams, and trouble trees
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Cadillac Distribution Bulletins for package ordering information
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As with any factory option, for diagnostic assistance call the Cadillac Technical Assistance Hotline by dialing 1-800-CAD-STAR.
Service Parts
All service parts except for the owner's manual will be available from GMSPO. The owner's manual will be made available through:
Helm Incorporated Publications Division P.O. Box 3617 Highland Park, NU 48203
Transceiver or Handset Service
When diagnosis indicates handset or transceiver replacement, BOTH components should be provided to the nearest Motorola Service Shop (MSS) which
will repair or replace the components at no charge to the dealership while under waff anty. The entire vehicle should be made available to the MSS
whenever possible for maximum diagnostic efficiency. In some instances, antenna or coax cable problems can only be detected if the vehicle is provided
to the MSS. By dialing 1-800-331-6456 (outside of Illinois) or 1-312-576-0428 (inside Illinois), information regarding the location of the nearest service
shop can be obtained. Phones are staffed from 8:30 to 5:00 Central Standard Time.
Placing Calls
When servicing a cellular mobile telephone system, diagnosis may require the placing of telephone calls from the cellular phone in order to identify the
condition. These calls should be made to the dealership switchboard or other local destination and should be very brief. The owner should be advised of
this procedure and informed that a small charge for the call will appear on their telephone bill. This procedure should also be followed if the phone is
tested before the owner first takes delivery of the vehicle.
