Fleetwood FWD V8-300 4.9L (1993)
Technical Service Bulletin # 310114A
Date: 960601
Vehicle - Roadside Service Enhancements
File In Section: 0 - General Information
Bulletin No.: 31-01-14A
Date: June, 1996
INFORMATION
Subject:
Roadside Service Enhancements
Models:
1993-97 Cadillac Models
This bulletin is being revised to change the applicable model years. Please discard Corporate Bulletin Number 310114 (Group Reference - General
Information).
The Cadillac Roadside Service Enhancements have proven to be a valuable asset to our customers and gives Cadillac a decisive edge over the
competition. The major enhancements are Emergency Road Service and Trip Interruption. This bulletin describes the dealer procedures for Emergency
Road Service and Trip Interruption.
Emergency Road Service
Beginning with the 1993 model Cadillacs, the five types of no-charge emergency road services described below are provided for 48 months/50,000
miles, whichever comes first.
Dealers have the option of using the Roadside Service Truck or an outside service provider to provide Emergency Road Service. When an outside
service provider is used, provisions should be made to bill the dealership directly for the services. Customers within the coverage period should not be
billed for these services. Each case must be documented on a separate repair order with the appropriate bills (outside service, tow, fuel, etc.) attached and
the Roadside Service case number noted, if available.
Described below are the five Emergency Road Services and claim procedures:
Towing
Towing is provided for any non-warranty situation (such as stuck in snow, accident, etc.). For claim submission use Labor Operation Z8011, failure code
98, and a net dollar amount. The original copy of the tow bill must be attached to the repair order. While there is no stated limitation on towing distance,
the vehicle should be towed to the nearest service facility.
Lock Out Assistance
Lock out assistance covers lost keys and keys locked in the car. If this service is performed by a Roadside Service dealer using their Roadside Service
truck, the allowable charge is the normal $35 U.S. or $40 Canadian Service fee, one half hour labor at your current warranty labor rate, at time and a half
overtime premium, extended travel range allowance if applicable (defined as $1 per mile or kilometer beyond 30 miles or 50 kilometers one way), and
any applicable parts cost for replacement keys.
If this service is performed by an outside service provider, the original copy of a detailed bill must be attached to the repair order. For claim submission
use Labor Operation Z8012, failure code 98 (whether service provided by dealer or by an outside supplier), and a net dollar amount.
Fuel Delivery
Fuel delivery covers any out-of-fuel situation and includes up to five gallons or 20 liters of fuel. If this service is performed by a Roadside Service dealer
using the Roadside Service truck, the allowable charge is the normal $35 U.S. or $40 Canadian Roadside Service fee, one half hour labor at your current
warranty labor rate, at time and a half overtime premium, extended travel range allowance if applicable, and the reasonable fuel costs.
It this service is performed by an outside service provider, the original copy of a detailed bill must be attached to the repair order. For claim submission
use Labor Operation Z8013, failure code 98, (whether service was provided by dealer or by outside provider), and a net dollar amount.
Battery Jump Start
Jump starts are covered for any non-warranty situation (for example, lights left on or vehicle not started for long period of time.) If this service is
performed by a Roadside Service dealer using the Roadside Service truck, the allowable charge is the normal $35 U.S. or $40 Canadian Roadside
Service fee, one half hour labor at your current warranty labor rate, at time and a half overtime premium, and extended travel range allowance if
applicable.
If this service is performed by an outside service provider, the original copy of a detailed bill must be attached to the repair order. For claim submission
use a net dollar amount, Labor Operation Z8014, failure code 98, (whether service was provided by dealer or by an outside provider).
If the no start condition appears to be caused by a warranted component failure, a diagnostic evaluation should be made, the component(s)
replaced/repaired and the claim submitted as a regular warranty item. T6720 should only be used to cover the authorized expenses associated with the
