SRX 2WD V8-4.6L VIN A (2004)
Customer Notification
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual
divisional letter may vary slightly).
Service Procedure
Verify that the catalytic converter assembly (exhaust manifold and catalytic converter) requires replacement. Refer to the appropriate diagnostic
information in SI.
-
If the catalytic converter assembly(s) does NOT require replacement, no further action is required. Inform the customer that any additional
diagnosis and repairs are not covered under this special coverage.
-
If the catalytic converter assembly(s) requires replacement, refer to the appropriate Catalytic Converter and Exhaust Manifold Replacement
procedure in SI.
Warranty Transaction Information
Submit a transaction using the table below.
* The amount identified in "Net Item" should represent the dollar amount reimbursed to the customer.
Customer Reimbursement - For US
All customer requests for reimbursement for previous repairs for the special coverage condition will be handled by the Customer Assistance Center, not
by dealers.
A General Motors Customer Reimbursement Procedure and Claim Form is included with the customer letter.
Important
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the
