SRX AWD V6-3.0L (2010)
Owner Letter
Owner Letter
November 2010
Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2010 model year Cadillac SRX vehicles. As a result,
GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our
products.
Important
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Your vehicle is involved in safety recall 10323.
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Schedule an appointment with your GM dealer.
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This service will be performed for you at no charge.
Why is your vehicle being recalled? Your vehicle may have a condition in which processing of the crimp during manufacture of the power steering
pressure line may have damaged the line. If the line was damaged, a power steering fluid leak may develop. If there is a sufficient amount of fluid loss,
you will hear noise from the power steering pump and increased effort may be required for steering. If power steering fluid sprays onto hot engine parts,
an engine compartment fire could occur.
What will we do? Your GM dealer will inspect and, if necessary, replace the power steering line. This service will be performed for you at no charge.
Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of
approximately 30 minutes to 2 hours, depending on the service required.
If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some other form of courtesy
transportation while your vehicle is at the dealership for this repair. Please refer to your Owner Manual and your dealer for details on courtesy
transportation.
What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance
Center at the number listed below. More information about your vehicle can be found at the Owner Center at www.gmownercenter.com.
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without
charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey
Avenue, SE, Washington DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to
http://www.safercar.gov.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Jim Moloney
General Director,
Customer and Relationship Services
10323
