SRX AWD V6-3.0L (2010)
Technical Service Bulletin # 09237C
Date: 100713
Campaign - Product Enhancement
CUSTOMER SATISFACTION
Bulletin No.: 09237C
Date: July 13, 2010
Subject: 09237C - Product Enhancements
Models:
2010 Cadillac SRX
Supercede:
The Parts Information section in this bulletin has been revised. The service kit required for the repair on AWD vehicles is now available from General
Motors Customer Care and Aftersales. Dealers are to no longer contact the Warranty Parts Center for these service kits.Please discard all copies of
bulletin 09237B, issued September 2009.
Dealers are encouraged to make every effort to demonstrate Cadillac's commitment to complete customer satisfaction as they administer this
program. An allowance for pick-up/drop-off of customer and loaner vehicles is provided in this bulletin. This service is intended for retail sold
customer vehicles and is not to be claimed for stock vehicles, demonstrator vehicles or other dealer-use vehicles.
Condition
On certain 2010 model year Cadillac SRX vehicles, the customer may feel a slight shudder or vibration, or may hear a clunking noise during engine
start-up or heavy acceleration. In addition, the wire harness on power front seats without the memory feature may chafe or be pinched by the seat frame,
which could disable the power seat adjusters and prevent the customer from being able to adjust the seat.
Correction
Dealers are to install a service kit for the propshaft rear center bearing on all-wheel drive vehicles, or re-torque the transmission bolts on front-wheel
drive vehicles. Dealers are to also relocate and secure the wiring harness on front power seats without the memory feature.
Vehicles Involved
Involved are certain 2010 model year Cadillac SRX vehicles built within these VIN breakpoints:
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Investigate Vehicle History link. Not all vehicles within the
above breakpoints may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address
information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports. Dealers will not have a
report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration
data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you
are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Snubber kits required to complete this program are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your
"involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO=Daily Replenishment Order. In an emergency situation,
parts should be ordered on a CSO=Customer Special Order.
Parts for the wire harness repair (all vehicles) are to be obtained locally, see table below.
No parts are required for the transmission bolt re-torque (FWD vehicles).
