SRX AWD V8-4.6L VIN A (2004)
For vehicles repaired under the terms of this special coverage, submit a claim with the information shown.
Customer Reimbursement - For US
All customer requests for reimbursement for previous repairs for the special coverage condition will be handled by the Customer Assistance Center, not
by dealers.
Important:
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement.
Customer Reimbursement - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct broken fuel caps are to be submitted to the dealer prior to or by November 30,
2007. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000 km (120,000 miles), whichever
occurs first.
When a customer requests reimbursement, they must provide the following:
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Proof of ownership at time of repair.
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Originally paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair,
and the person or entity performing the repair.
If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost
GM to have it completed by a GM dealership.
Customer Reimbursement - For Saturn US Only
All customer requests for reimbursement for previous repairs for the Special Coverage condition are handled by submitting a reimbursement claim form
directly to Saturn retailers for processing; however, if customers choose, they may file a claim through the Saturn Customer Assistance Center.
Disclaimer
Service Procedure
Customers may inform technicians that the Malfunction Indicator Light (MIL) or Service Engine Soon (SES) light is on and/or the fuel cap can not
be tightened or removed.
Notice:
The DTC diagnostic labor time for this Special Coverage covers evaporative code diagnosis related to defective fuel caps. Additional
diagnostic time related to other problems (purge valve, fuel tank, etc.) are not covered by this Special Coverage and is the responsibility of the
owner.
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If the SES light is illuminated, record the Diagnostic Trouble Codes (DTC) using the Tech 2.
