SRX AWD V8-4.6L VIN A (2004)
address data has been prepared and is being furnished to involved dealers. Dealers that have no involved vehicles currently assigned will not receive a
report with the recall bulletin.
The Campaign Initiation Detail Report may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such
motor vehicle registration data for any other purpose other than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Parts Pre-Ship Information - For US and Canada
Important:
An initial supply of nuts required to complete this recall will be pre-shipped to involved dealers of record. This pre-shipment is scheduled to begin
the week of August 9, 2004 and will be approximately 20% of each dealer's involved vehicles. Pre-shipped parts will be charged to dealer's open
parts account.
Additional parts, if required, are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing"
before ordering parts. Normal orders should be placed on a DRO=Daily Replenishment Order. In an emergency situation, parts should be ordered on a
CSO=Customer Special Order.
Important:
Less than 1% of the population is expected to require replacement of the lower control arm and knuckle. If the inspection indicates that replacement
is required, please order the appropriate part(s) through GMSPO.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered
by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period
and involved in a product recall is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service
Policies and Procedures Manual for Courtesy Transportation guidelines.
Claim Information
