STS AWD V6-3.6L (2007)
Important:
(For GM US Only) Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement
and the form.
Customer Reimbursement - For Canada and Export
Customer requests for reimbursement of previously paid repairs for the recall condition are to be submitted to the dealer by February 28, 2009.
All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to the amount the repair
would have cost if completed by an authorized General Motors dealer.
When a customer requests reimbursement, they must provide the following:
^
Proof of ownership at time of repair.
^
Original paid receipt confirming the amount of repair expense(s) that were not reimbursed, a description of the repair, and the person or entity
performing the repair.
Claims for customer reimbursement on previously paid repairs are to be submitted as required by WINS.
Important:
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement verification.
Customer Reimbursement - For Saturn US Only
All customer requests for reimbursement for previous repairs for the recall condition are handled by submitting a recall reimbursement claim form
directly to Saturn retailers for processing; however, if customers choose, they may file a claim through the Saturn Customer Assistance Center.
A Saturn Customer Reimbursement Procedure and Claim Form are included with the customer letter.
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered
by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period
and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that
shuttle service or some other form of courtesy transportation is available and will be provided at no charge. GM dealers should refer to the General
Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. Saturn US retailers should refer to GM messenger bulletins
SAG20060292/SAG20060295 for Courtesy Transportation guidelines. Saturn Canada retailers should refer to applicable Home Office letter on this
subject.
