Avalanche 4WD V8-5.3L (2011)
22. Visually inspect the axle for leaks.
23. Lower the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered
by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period
and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that
shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors
Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Submit a transaction using the table below.
Note
The GM Warranty Parts Center has shipped at no charge, a sufficient quantity of Rear Axle Kits (WPC Kit #584) to each involved dealer to repair most
of their assigned vehicles. Do NOT submit for parts allowance on these kits. Only if additional kits were required and were obtained through GMCC&A
can a parts allowance be submitted.
* The amount identified in "Net Item" should represent the actual sum total of the black spray paint needed to perform the required repairs, not to exceed
$0.50 USD/CAD. For US dealers only, for the additional.1 quart of lubricant required for this repair, submit cost under Net Item, not to exceed $2.00,
plus applicable Mark Up.
Customer Notification - For US and Canada
General Motors will notify customers of this recall on their vehicle
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act.
Dealer Recall Responsibility - For US and Export (US States, Territories, and Possessions)
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired
within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence
of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an
identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having
to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall
is not completed within a reasonable time.
Dealer Recall Responsibility - All
All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall
