C 1500 Truck 2WD V6-4.3L VIN X (2003)
The Campaign Initiation Detail Report may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such
motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Parts Information
For Standard Recall Parts Distribution Use
Parts required to complete this recall are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved
vehicles listing" prior to ordering requirements. Normal orders should be placed on a DRO = Daily Replenishment Order. An emergency requirement
should be ordered on a CSO = Customer Special Order.
Important:
An initial supply of distributor rotors and caps required to complete this recall will be pre-shipped to involved dealers of record. This pre-shipment is
scheduled to begin the week of April 21, 2005 and will be approximately 10% of each dealer's involved vehicles. Pre-shipped parts will be charged
to dealer's open parts account.
Additional parts, if required, are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing"
prior to ordering requirements. Normal orders should be placed on a DRO = Daily Replenishment Order.
An emergency requirement should be ordered on a CSO = Customer Special Order.
Recall Identification Label -- 2001-03 California, 2003 Massachusetts & Maine Vehicles Only
Place a Recall Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Recall Bulletin. Each label
provides a space to include the recall number and the five-digit dealer code of the dealer performing the recall service. This information may be inserted
with a typewriter or a ballpoint pen.
Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle.
When installing the Recall Identification Label, be sure to pull the tab to allow adhesion of the clear protective covering. Additional Recall Identification
Labels for US dealers can be obtained from Dealer Support Materials. Request Item Number S-1015 when ordering.
Customer Reimbursement - For US
All customer requests for reimbursement for previous repairs for the condition will be handled by the Customer Assistance Center, not by dealers.
A General Motors Product Recall Customer Reimbursement Procedure Form was included in the original letter sent out.
Important:
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the form.
Customer Reimbursement - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the ignition distributor cap and rotor are to be submitted by May 31, 2006.
All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to the amount the repair
would have cost if completed by an authorized General Motors dealer.
When a customer requests reimbursement, they must provide the following:
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Proof of ownership at time of repair.
^
Original paid receipt confirming the amount of repair expense(s) that were not reimbursed, a description of the repair, and the person or entity
performing the repair.
Claims for customer reimbursement on previously paid repairs are to be submitted as required by WINS.
