Cobalt L4-2.0L SC VIN P (2005)
Customer Reimbursement - For Canada
Customer requests for reimbursement of previously paid repairs to replace the catalytic converter are to be submitted to the dealer prior to or by January
31, 2011. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000 km, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
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Proof of ownership at time of repair.
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Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the
repair, and the person or entity performing the repair.
If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost
GM to have it completed by a GM dealership.
Customer Reimbursement - For Saturn US Only
All customer requests for reimbursement for previous repairs for this condition are handled by submitting a reimbursement claim form directly to Saturn
retailers for processing; however, if customers choose, they may file a claim through the Saturn Customer Assistance Center.
A Saturn Customer Reimbursement Procedure and Claim Form is included with the customer letter.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered
by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period
and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that
shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers/retailers should refer to the General
Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Disclaimer
Owner Letter
Owner Letter
January 2010
Dear General Motors Customer:
As the owner of a 2004-07 model year Saturn ION Red Line or 2005-07 model year Chevrolet Cobalt SS, equipped with a 2.0L 4-cylinder supercharged
engine, your satisfaction with our product is very important to us.
This letter is intended to make you aware that some 2004-07 model year Saturn ION Red Line and 2005-07 model year Chevrolet Cobalt SS vehicles,
equipped with a 2.0L 4-cylinder supercharged engine, may have a condition where the malfunction indicator lamp illuminates, and/or there is a lack of
engine power. This may be caused by failure of the catalytic converter.
Do not take your vehicle to your GM dealer/retailer as a result of this letter unless you believe that your vehicle has the condition as described
above.
What We Have Done: General Motors is providing owners with additional protection for the catalytic converter. If this condition occurs on your
2004-2007 model year Saturn ION Red Line or 2005-2007 model year Chevrolet Cobalt SS, equipped with a 2.0L 4-cylinder supercharged engine,
within 10 years of the date your vehicle was originally placed in service or 120,000 miles (193,000 km), whichever occurs first, the condition will be
repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage
program.
What You Should Do: Repairs and adjustments qualifying under this special coverage must be performed by a GM dealer/retailer. If you believe that
your vehicle has the condition covered by this special coverage, you may want to contact your GM dealer/retailer to find out how long they will need to
have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer/retailer to order parts if
