Cruze L4-1.4L Turbo (2011)
General Motors has decided that a defect, which relates to motor vehicle safety, may exist in certain 2011 Chevrolet Cruze vehicles. As a result, GM is
conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our
products.
Important
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Your vehicle is involved in safety recall 11094.
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Schedule an appointment with your GM dealer.
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This service will be performed for you at no charge.
Why is your vehicle being recalled?
In the unlikely event that an assembly plant repair procedure was performed on your vehicle, and it resulted in an improperly fastened steering wheel, the
steering wheel may come loose from the steering column. If this were to happen while the vehicle was moving, you could lose the ability to steer the
vehicle, potentially leading to a crash.
What will we do?
Your GM dealer will inspect to ensure that the steering wheel is assembled properly. This service will be performed for you at no charge. Because of
service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection time of approximately 20 minutes.
If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some other form of courtesy
transportation while your vehicle is at the dealership for this repair. Please refer to your Owner Manual and your dealer for details on courtesy
transportation.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible. If you are concerned about driving your vehicle to your dealer
for inspection, you can contact the dealership and they will assist you in getting the vehicle to the dealership.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed
below.
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without
charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey
Avenue, SE, Washington DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to
http://www.safercar.gov.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Jim Moloney
General Director,
Customer and Relationship Services
11094
