Equinox AWD V6-3.4L (2008)
* The amount identified in "Net Item" should represent the dollar amount reimbursed to the customer.
Customer Notification
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual
divisional letter may vary slightly).
Disclaimer
Owner Letter
Owner Letter
January 2011
Dear General Motors Customer:
As the owner of a 2007-2009 model year Chevrolet Equinox or Pontiac Torrent vehicle, or a 2008 Chevrolet Express, Silverado; GMC Savana or Sierra
vehicle, your satisfaction with our product is very important to us.
This letter is intended to make you aware that some 2007-2009 model year Chevrolet Equinox and Pontiac Torrent vehicles, and some 2008 Chevrolet
Express, Silverado; GMC Savana, and Sierra vehicles may exhibit rough engine operation and the illumination of the Check Engine Light. This may be
caused by spark plug wire boots that do not provide a sufficiently robust dielectric seal to withstand the high voltage required to fire the spark plugs.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the spark plug wires. If this condition occurs on your
2007-2009 model year Chevrolet Equinox or Pontiac Torrent vehicle, or 2008 Chevrolet Express, Silverado; GMC Savana or Sierra vehicle within 10
years of the date your vehicle was originally placed in service or 120,000 miles (193.000 km), whichever occurs first, the condition will be repaired for
you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments qualifying under this special
coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your
vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not
already in stock. Keep this letter with your other important glove box literature for future reference.
Reimbursement: The enclosed form explains what reimbursement is available and how to request reimbursement if you have paid for repairs for the
special coverage condition. Your request for reimbursement, including the information and documents mentioned on the enclosed form, must be received
by GM by January 31, 2012. If you have any questions or need any assistance to better understand related repairs, please contact your dealer.
If you have questions related to a potential reimbursement, please contact the appropriate Customer Assistance Center at the number listed below.
