Express 2500 V8-6.6L DSL Turbo (2010)
Dealer Recall Responsibility
All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall
bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the
dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in
this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for
this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the
steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
***THE FOLLOWING 2 PARAGRAPHS ARE NOT FOR CANADA***
When a California emissions recall is completed by a GM dealer, the dealer must provide the vehicle owner a "Proof of Correction Certificate" which the
owner may need to present to the California Department Of Motor Vehicles (DMV) when renewing their vehicle registration. Without this correction
certificate, the owner may be unable to renew their vehicle registration.
Additional Certificates can be obtained, at no charge, from Dealer Support Materials by ordering on the web from the DWD Store,
www.gmdealerworld.com, and then click on the DWD Store link; request GM Item Number 1825 when ordering.
Disclaimer
Owner Letter
Owner Letter
January 2011
Dear General Motors Customer:
This notice is sent to inform you that General Motors is conducting a voluntary emission recall that includes your vehicle.
Reason For This Recall: Your 2010 or 2011 model year Chevrolet Express or GMC Savana van equipped with a Duramax Diesel engine has been
certified to meet California and Federal emission standards but your vehicle may be releasing air pollutants which exceed these standards due to an
incorrectly wired chassis harness. Certain wires in the harness may have been reversed and can affect proper control of the emission control systems and
could damage certain emission control components.
What Will Be Done: Your GM dealer will inspect the wire harness connections and correct them if necessary. This service will be performed for you at
no charge.
What You Should Do: Please contact your GM dealer as soon as possible to arrange a service date. Instructions for making this correction have been
sent to your dealer. Please ask your dealer if you wish to know how much time will be needed to schedule, process, and repair your vehicle.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.
