Express 3500 V8-6.0L (2010)
important that each involved dealer take the necessary time required to responsibly identify customers who have purchased these generators.
All vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before
customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the
dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in
this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. You should recommend that the customer not
park the vehicle in a garage, car port, or other structure. Recall follow-up cards should not be used for this purpose, since the customer may not as yet
have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the
steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Disclaimer
Owner Letter
Owner Letter
(letter for customers who had the generator replaced under warranty)
Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Remy, who supplies generators to GM, has decided that a defect, which relates to motor vehicle safety, exists in certain 145 amp generator. As a result,
GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our
products.
Important
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Your vehicle is involved in safety recall 10117.
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Schedule an appointment with your GM dealer.
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This service will be performed for you at no charge.
Why is your vehicle being recalled? Our records indicate that your vehicle may have been serviced with one of the recalled generators. These
generators may have a condition in which the generator may develop an internal short circuit. If this occurs, an open circuit could be created, which
would illuminate the generator lamp in the instrument panel. In some cases, the short circuit could eventually generate enough heat to result in an engine
compartment fire.
What will we do? Your GM dealer will inspect your vehicle's electrical system and if necessary replace the alternator. This service will be performed
for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual time for the
inspection, and if required, replacement of the generator.
What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible.
As an important precaution you should take before your vehicle is serviced:
• We strongly recommend you not park your vehicle in a garage, car port, or other structure.
Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact GM's Customer Assistance Center.
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without
charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey
Avenue, SE, Washington DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to
