Express 3500 V8-6.0L (2010)
Technical Service Bulletin # 10117A
Date: 100714
Recall - Voltage Regulator Internal Low Resistance Short
SAFETY
Bulletin No.: 10117A
Date: July 14, 2010
Subject: 10117A - Voltage Regulator Internal Low Resistance Short
Models:
Various Serviced Vehicles
Supercede:
The Service Procedure and Warranty Information sections in this bulletin have been revised. The inspection date for determining a good generator has
changed. Technicians should review the new date codes immediately. Technicians are to record the date code of the generator on the repair
order.Warranty Administrators are to record the generator date code in the Correction Description field when the claim is submitted for payment. Please
discard all copies of bulletin 10117, issued June 2010.
Parts involved in this recall were used to service various GM vehicles. Dealers who ordered these part(s) for service are identified in the
attachment contained in the dealer message announcing this recall. Please refer to the section titled, Dealer Recall Responsibility, for additional
details and instructions.
As an important precaution to prevent possible fire, until the inspection procedure for this recall is completed, all vehicles should have both
battery cables disconnected immediately. Until the battery cables are disconnected, do not park these vehicles inside a garage, car port or other
structure.
Condition
Remy, who supplies generators to GM, has decided that a defect, which relates to motor vehicle safety, exists in certain 145 amp generator. Some GM
vehicles may have been serviced with these generators. These generators may develop a low resistance short within the voltage regulator. If this occurs,
an open circuit could be created which would illuminate the generator lamp in the instrument panel, or in some cases, cause an engine compartment fire.
Correction
Dealers are to inspect and, if necessary, replace the generator.
Dealers who have ordered the involved components for service have been identified in the report that accompanied the dealer message announcing this
recall. Identified dealers are to search their part sales records to determine the name and address of the purchaser(s). If the purchaser is the owner of the
vehicle, dealers/retailers are to send the owner a copy of the appropriate letter found in this bulletin requesting that their vehicle be brought in for repair.
If the purchaser is a body shop, independent repair shop, etc., dealers are to contact the repair facility and obtain the owner's name and address so the
dealer can send the owner a copy of the letter.
Vehicles Involved
Involved are certain GM vehicles that were serviced with a replacement 145 amp generator and generators that were sold over-the-counter.
For dealers with identified involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and
address information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly
to export dealers. Dealers will not have a report available if they have no identifiable involved vehicles currently assigned.
Dealers that have ordered involved parts for service will be identified in the report contained in the dealer message announcing this recall.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration
data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you
are urged to limit the use of this report to the follow-up necessary to complete this recall.
Parts Information
Generators required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Order the appropriate
generator as needed. Please note that only vehicles that do not pass the generator date code inspection will require parts. Orders should be placed
as CSO3 = Customer Special Order Advisory Code 3. This will allow orders to write directly to your Admin PDC. If your Admin PDC does not have
inventory it will then automatically refer to a distribution center with inventory for next day delivery.
