K 1500 Suburban 4WD V8-5.3L VIN Z Flex Fuel (2003)
CLAIM INFORMATION
Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.
CUSTOMER NOTIFICATION
Customers will be notified of this recall on their vehicles by General Motors (see copy of customer letter included with this bulletin)
DEALER RECALL RESPONSIBILITY
The US National Traffic and Motor Vehicle Safety Act provides that each service that is subject to a recall of this type must be adequately repaired
within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence
of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an
identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having
to provide these burdensome remedies every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall
is not completed within a reasonable time.
This bulletin is notice to you that the new motor vehicles included in this recall may not comply with the standard identified above. Under Title 49,
Section 30112 of the United States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows does not comply with an applicable
Federal Motor Vehicle Safety Standard. As a consequence, if you sell any of these motor vehicles without first performing the recall correction, your
dealership may be subject to a civil penalty for each such sale.
All unsold new vehicles in dealers' possession and subject to his recall must be held and inspected/repaired per the service procedure of this recall
bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the
dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in
this bulletin. This could be done by mailing to such customers, a copy of the customer letter accompanying this bulletin. Recall follow-up cards should
not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the
steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
