Malibu L4-2.4L Hybrid (2008)
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered
by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period
and involved in a product program is very important in maintaining customer satisfaction. Dealers/retailers are to ensure that these customers understand
that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General
Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Disclaimer
Owner Letter
Owner Letter
Dear General Motors Customer:
As the owner of a 2005-2006 model year Chevrolet Malibu, Malibu Maxx; Pontiac G6 vehicle, or 2008 model year Chevrolet Malibu, Malibu Maxx;
Pontiac G6: or Saturn AURA vehicle equipped with electric power steering, your satisfaction with our product is very important to us.
This letter is intended to make you aware that some 2005-2006 model year Chevrolet Malibu, Malibu Maxx; Pontiac G6 vehicles, and 2008 model year
Chevrolet Malibu, Malibu Maxx; Pontiac G6; and Saturn AURA vehicles, equipped with electric power steering, may have a condition where there is a
loss of power steering assist caused by electrical input signals within the steering column assembly. If the power steering assist is lost, a chime will be
heard and the Driver Information Center will display a "Power Steering" warning message. On some vehicles, the Service Vehicle Soon light will also
illuminate. The vehicle can still be steered in a safe manner but will require greater driver effort at low vehicle speeds or when stopped.
Do not take your vehicle to your GM dealer/retailer as a result of this letter unless you believe that your vehicle has the condition as described
above.
What We Have Done: General Motors is providing owners with additional protection for the loss power steering assist caused by electrical input
signals within the steering column assembly. If this condition occurs on your 2005-2006 model year Chevrolet Malibu, Malibu Maxx; Pontiac G6
vehicle, or 2008 model year Chevrolet Malibu, Malibu Maxx; Pontiac G6: or Saturn AURA vehicle within 10 years of the date your vehicle was
originally placed in service or 100,000 miles (160,000 km), whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or
repair for conditions other than the condition described above is not covered under this special coverage program.
What You Should Do: Repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer/retailer. You may
want to contact your GM dealer/retailer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that
is convenient for you. This will also allow your dealer/retailer to order parts if they are not already in stock. Keep this letter with your other important
glove box literature for future reference.
Reimbursement: The enclosed form explains what reimbursement is available and how to request reimbursement if you have paid for repairs for the
special coverage condition. Your request for reimbursement, including the information and documents mentioned on the enclosed form, must be received
by GM by August 31, 2011.
If you have any questions or need any assistance to better understand related repairs, please contact your dealer. If you have questions related to a
potential reimbursement, please contact the appropriate Customer Assistance Center at the number listed below.
We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our
