Silverado 1500 2WD V6-4.3L (2007)
2. Courtesy Transportation - For dealers using WINS, submit using normal labor code; for dealers using GWM - submit as Net Item under the repair
labor code.
Customer Notification
General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).
Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program
bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the
dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in
this bulletin. A copy of the customer letter is shown in this bulletin for your use in contacting customers. Program follow-up cards should not be used for
this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service in the future, you must take the
steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer
Owner Letter
Owner Letter
October 2009
Dear General Motors Customer:
We have learned that your 2007, 2008, or 2009 model year Chevrolet Silverado or GMC Sierra, currently or previously registered in Connecticut,
Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey,
New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin may have a condition where an electronic component located
beneath the driver's seat may corrode due to a significant quantity of snow and/or water containing road salt or other contaminants entering the vehicle
and saturating the acoustical padding beneath the carpet. Your vehicle's electronic sensing and diagnostic module (SDM) is located underneath this
acoustical padding. If sufficient moisture collects and is retained in the padding, it may cause excessive corrosion under the module; compromising the
module seal and allowing water intrusion and system malfunction. This may result in illumination of the Airbag Readiness light, along with a "Service
Airbag" message on the Driver Information Center, and in rare cases, deployment of the seat belt pretensioner and/or airbags.
Your satisfaction with your 2007, 2008, or 2009 model year Chevrolet Silverado or GMC Sierra is very important to us, so we are announcing a program
to prevent this condition.
What We Will Do: Your GM dealer will remove the acoustical padding above the SDM. This service will be performed for you at no charge.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to schedule an appointment
for this repair.
