Town & Country AWD V6-3.8L VIN L (2003)
19.
Using an appropriate scan tool, check and erase any power liftgate control module diagnostic trouble codes.
20.
Verify the power liftgate system operation. Cycle the power liftgate through one complete open and close cycle. This will allow the power liftgate
control module to relearn its cycle.
21.
Return the vehicle to the customer.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by DaimlerChrysler to record recall service completions and provide dealer payments.
Use the labor operation number and time allowance shown.
Dealer Notification
All dealers will receive a copy of this dealer recall notification letter by mail. Two additional copies will be sent through the DCMMS. To view this
notification on DealerCONNECT, select "Global Recall System" on the Service tab, and then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by first class mail. They are requested to schedule
appointments for this service with their dealers. A generic copy of the owner letter is shown in this bulletin..
Dealers are encouraged to consider alternative scheduling and servicing approaches for this recall. This repair does not require hoists or other full service
facility special equipment and is a DaimlerChrysler Mobile Service approved repair.
Vehicle List, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry
as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted
by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery.
Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN list may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of
various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
DaimlerChrysler Corporation
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