Town & Country LWB AWD V6-3.8L VIN L (2000)
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Use one of the labor operation numbers and time allowances shown.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete claim processing instructions.
Dealer Notification
All dealers will receive a copy of this dealer recall notification letter by mail. Two additional copies will be sent through the DCMMS. This notification
can be viewed on DealerCONNECT by selecting "Global Recall System" on the Service tab, then clicking on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by mail. They are requested to schedule
appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry
as needed.
Involved dealers were also mailed a copy of their vehicle (VIN) list with the dealer notification letter.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted
by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various
states. Use of this information is permitted for this notification only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
DaimlerChrysler Corporation
Service Procedure
1.
Visually inspect each of the front seat cushions and seat backs for holes or discoloration due to excessive heat.
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If holes or discoloration due to excessive heat is found on either front seat, a new seat cover should be ordered before performing this repair.
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If no holes or discoloration due to excessive heat was found on either front seat, continue with Step 2 of this procedure.
2.
Place both front seats in the full forward and full up position. The seat back must be in the full upright position.
3.
Open the hood and disconnect the negative battery cable.
4.
Raise the vehicle on a hoist.