Town & Country Van AWD V6-230 3.8L VIN L SMFI (1998)
Technical Service Bulletin # 771
Date: 980501
Campaign - Radiator Fan Relay and PCM
No. 771
May, 1998
To: All Dodge and Chrysler-Plymouth Dealers
Subject:
Customer Satisfaction Notification # 771 -- Radiator Fan Relay and Reprogram Powertrain Control Module
Models:
1998 Model Year Dodge Caravan and Grand Caravan; Plymouth Voyager and Grand Voyager; and Chrysler Town & Country (NS) Vehicles Equipped
With a 2.4L, 3.3L or 3.8L Engine ("B", "G","R" or "L" in the 8th VIN Position) Built Through:
^
November 26, 1997 (MDH 112623) at the St. Louis South Assembly Plant ("B" in the 11th VIN Position)
^
December 1, 1997 (MDH 120109) at the Windsor Assembly Plant ("R" in the 11th VIN Position)
The radiator fan relay on about 150,000 of the above listed vehicles, may not turn on the radiator cooling fans. This may cause the engine to overheat. To
correct this condition, the radiator fan relay must be replaced and the Powertrain Control Module (PCM) must be reprogrammed (flashed).
Dealer Notification & Vehicle List
All dealers will receive a copy of this dealer notification letter by first class mail. Each dealer to whom involved vehicles were invoiced (or the current
dealer at the same street address) will receive a list of their involved vehicles. The Vehicle List is arranged in Vehicle Identification Number (VIN)
sequence. Owners known to Chrysler are also listed. The lists are for dealer reference in arranging for service of involved vehicles.
DIAL System Functions 53 and VIP
All involved vehicles will be entered to DIAL System Functions 53 and VIP at the time of notification mailing for dealer inquiry as needed.
Function 53 provides involved dealers with an updated VIN list of incomplete vehicles. The customer name, address and phone number is listed if
known. Completed vehicles are removed from Function 53 within several days of repair claim submission. To use this system, type "53" at the "ENTER
FUNCTION" prompt, then type "ORD771".
Parts
IMPORTANT:
A quantity of parts will be distributed initially and billed to all involved dealers. This quantity will cover a portion of the total vehicles involved.
Additional parts may be ordered as needed to support customer demand.
Each involved dealer, to whom vehicles in the notification were invoiced (or the current dealer at the same street address), will receive enough Radiator
Fan Relay Packages, PN CEP07710, to service about 25% of those vehicles.
Each parts package contains the following components:
Quantity
Description
1
Radiator Fan Relay
2
Screws
1
Label, Authorized Software Update
1
Label Authorized Modifications
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule a service
appointment with their dealer. A copy of the owner notification letter is included.
Enclosed with each owner notification is an Owner Notification Form. The involved vehicle and notification are identified on the form for owner or
dealer reference as needed.
