Town & Country Van AWD V6-230 3.8L VIN L SMFI (1998)
Technical Service Bulletin # 19-003-03
Date: 030829
Steering Column - Pop/Tick From Steering Wheel Area
NUMBER: 19-003-03
GROUP: Steering
DATE: Aug. 29, 2003
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 19-008-01, DATED NOV. 23, 2001, WHICH SHOULD BE REMOVED FROM YOUR
FILES. ALL REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS**. THE REVISION INCLUDES AN ADDED NOTE AND A REVISED
NOTE CORRECTING VEHICLE BUILD DATES.
SUBJECT:
Pop/Tick Sound In Steering Wheel Area
OVERVIEW:
This bulletin involves installing a shim package and a tilt head housing assembly in the steering column upper tilt head.
MODELS:
1996 - 2000
(NS)
Town & Country/Caravan/Voyager
1996 - 2000
(GS)
Chrysler Voyager (International Markets)
2001 - 2002
(RS)
Town & Country/Caravan/Voyager
2001 - 2002
(RG)
Chrysler Voyager (International Markets)
1999 - 2002
(WJ)
Grand Cherokee
2001 - 2002
(WG)
Grand Cherokee (International Markets)
NOTE:
**This bulletin applies to vehicles equipped with tilt steering (sales code SUA) built on or before Jan. 13, 2002 (MDH 0113XX).**
NOTE:
**For vehicles built on or after Jan. 14, 2002 refer to service bulletin 19-001-03 dated Feb. 7, 2003.**
SYMPTOM/CONDITION:
A pop/tick sound may be heard coming from the steering wheel area while the vehicle is in motion. The sound is associated with input from the road
surface. It may be difficult to readily repeat the sound once it has occurred until additional road input is experienced, such as driving over an expansion
strip.
DIAGNOSIS:
If the vehicle exhibits the Symptom/Condition, perform the Repair Procedure.
NOTE:
If the symptom is experienced on 1996 - 2000 NS or GS vehicles, Service Bulletin (SB) 19-09-99 (Click/Rattle Sound in Area of Steering Wheel)
should be performed in conjunction with this bulletin.
