Voyager V6-3.3L VIN 3 Flex Fuel (2003)
Technical Service Bulletin # C20
Date: 030601
Campaign - Power Steering Cooler Hoses
June 2003
Dealer Service Instructions for:
Customer Satisfaction Notification No. C20
Power Steering Cooler Hoses
Models
2002-2003 (RS) Dodge Caravan/Grand Caravan, Chrysler Voyager and
Town & Country
NOTE:
This notification applies only to the above vehicles equipped with a 3.3L or 3.8L engine (Sales Code EGA, EGH or EGM) built at the:
>
St. Louis South Assembly Plant ("B" in the 11th position) from October 1, 2001 through July 3, 2002 (MDH 1001XX through 070320), or the:
>
Windsor Assembly Plant ("R" in the 11th VIN position) from October 1, 2002 through July 12, 2002 (MDH 1001XX through 071207).
NOTE:
Vehicles that have had the power steering cooler assembly (with improved hoses) replaced under warranty have been removed from this notification.
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory.
Dealers should complete this repair on these vehicles before retail delivery.
Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The power steering fluid cooler hoses on about 300,000 of the above vehicles may split and cause a loss of power assist. This will increase the effort
required to steer the vehicle.
Repair
Both power steering fluid cooler hoses must be replaced.
Parts Information
Each package contains two formed hoses and four clamps.
Each dealer, to whom vehicles in the notification were invoiced, will receive enough Power Steering Hose Packages to service about 5% of those
vehicles.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DIAL System. Claims submitted will be used by DaimlerChrysler to record
Customer Satisfaction Notification service completions and provide dealer payments Use the following labor operation number and time allowance:
