B350 1 Ton Van V8-360 5.9L (1994)
Technical Service Bulletin # 576
Date: 931001
Dealer Service Instructions
IMPORTANT
DEALER SERVICE INSTRUCTIONS
Customer Satisfaction Notifications # 576 through # 583 -- Front Coil Springs
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This service requirement applies only to certain 1993 and 1994 model year Dodge Ram Van/Wagon (AB) vehicles built through April 7, 1993.
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The vehicles involved in this service action are separated into eight different notification groups, each requiring different rate front coil springs. To
determine the appropriate notification number for each vehicle, refer to DIAL Function 70, the applicable dealer Vehicle List or the Owner
Notification Form (lower right).
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Dealers are requested to order the proper spring package for each vehicle when scheduling the service appointment.
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When submitting a service claim, be sure to use the correct labor operation number for the vehicle and notification number involved. The correct
LOP must be used to ensure proper payment.
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Technical Service Bulletin (TSB) 02-04-93 was issued to address this condition in advance of this notification. Therefore, any vehicles previously
serviced by this TSB at the time of launch, will be completed in the DIAL System Function 70.
Effective immediately all repairs on involved vehicles are to be performed according to this Customer Satisfaction Notification. The Labor Operation
Number for TSB 02-04-93 is being canceled.
Recall Description
No. 576
October, 1993
To: All Dodge Truck Dealers
Subject:
Customer Satisfaction Notifications 576 through 583 -- Front Coil Springs
Models:
1993 and 1994 Model Year Dodge Ram Van/Wagon (AB) Vehicles Built Through April 7, 1993.
Some of the above listed vehicles were built with incorrect rate (too weak) front suspension coil springs which may allow lower control arm contact of
the jounce bumper under minimal suspension input. This can result in customer complaints of harsh ride or suspension noises. To correct the condition,
the front coil springs must be replaced with the proper rate springs.
Eight different front coil spring packages are involved, depending on the vehicle configuration. Therefore, the vehicles have been separated into eight
different notification number groups to insure that the proper replacement springs are installed.
Details of this service action are explained in the following sections.
Service Procedure Videotape
No videotape of the service procedure for this notification will be provided.
Dealer Notification & Vehicle List
Involved dealers: Each dealer to whom involved vehicles were invoiced (or the current dealer at the same street address) will receive a copy of this
dealer notification letter and a list(s) of the involved vehicles by first class mail.
The Vehicle List(s) is arranged in Vehicle Identification Number (VIN) sequence. Owners known to Chrysler are also listed. The lists are for dealer
reference in arranging for service of involved vehicles.
All other dealers: Each Dodge Truck dealer who does not receive a Vehicle List will receive a copy of this dealer notification letter by first class mail.
DIAL System Function 70
All involved vehicles will be entered to DIAL System Function 70 at the time of notification implementation for dealer inquiry by VIN as needed.
Parts
