B350 1 Ton Van V8-360 5.9L (1994)
Use one of the following labor operation numbers and time allowances as applicable for the notification number involved:
NOTE:
Vehicles requiring front coil spring replacement are divided into eight separate notification groups depending on the springs required. To ensure
proper payment, be sure to use the correct labor operation number for the applicable notification as defined below. The notification number can be
identified by using DIAL Function 70, from the applicable dealer Vehicle List or from the Owner Notification Form (lower right).
Add the cost of the parts package plus applicable dealer allowance to your claim.
Note:
See Warranty Policy and Procedure Manual, Chapter 6, Subsection H for complete claim processing instructions.
Parts Return
Not required.
Vehicle Not Available
If a vehicle is not available for service for a known reason, let us know by filling out the pre-addressed Vehicle Disposition Form portion of the Owner
Notification Form or describe the reason on a postcard and mail to:
Chrysler Corporation 429-10-04
P.O. Box 1919
Detroit, Michigan 48231-1919
Following the above procedures will expedite the processing of your claim.
If you have any questions or need assistance in completing this action, please contact your Zone Service Office.
Owner Letter
CUSTOMER SATISFACTION NOTIFICATION -- Front Coil Springs
Dear Chrysler Corporation Vehicle Owner:
The satisfaction of our customers is very important to Chrysler. Because of this, we are requesting owners of certain 1993 and 1994 model Dodge Ram
Van and Wagon vehicles to return them to their dealers for a special service. The service and required parts as described in this letter will be provided
free of charge.
The service is needed to prevent the front suspension from bottoming out when traveling over rough surfaces. Without the service we are offering, the
vehicle identified on the enclosed form, may exhibit a harsh ride or suspension noises. We ask that you arrange for this important service without delay.
To correct the condition, your dealer will replace the front coil springs. The work will take about two hours to complete. However, additional time may
be required depending on how dealer appointments are scheduled and processed. To arrange for this service:
^
Contact your dealer as soon as possible to schedule an appointment for the free service. Please inform the dealer of the notification number, located
on the lower right corner of the Owner Notification Form, so the proper springs may be ordered prior to your appointment.
^
Take the enclosed Owner Notification Form with you at the time of your appointment and give it to your dealer. The form identifies the vehicle and
the service that is required.
If you have any problem obtaining the needed service, please contact the Chrysler Zone Service Office in your area. (it is listed under "Service
Assistance" in your Owner's Manual.) A Zone representative will arrange for prompt servicing of your vehicle.
We regret any inconvenience that this action may cause you. However, we believe that this special service will help to ensure your continuing
satisfaction with your Dodge Ram Van or Wagon.
Thank you for your attention to this important matter.
