Caravan FWD V6-3.3L VIN G Flex Fuel (1997)
Ignition Switch Lock Cylinder: Customer Interest
Ignition Key - Will Not Turn And/Or Cannot Be Removed
NUMBER: 23-23-00
GROUP: Body
DATE: JUNE 30, 2000
SUBJECT:
Ignition Key Will Not Turn And/Or Cannot Be Removed
MODELS:
1997 - 2000 (NS) Town & Country/Caravan/Voyager
OVERVIEW:
This bulletin involves performing one or any combination of the following procedures; cutting a new ignition key, and/or adjusting transmission shifter
cable, and/or replacing the ignition lock cylinder and/or replacing the ignition lock housing and switch assembly.
SYMPTOM/CONDITION:
1.
Cannot turn the ignition key when attempting to start vehicle, this condition may be intermittent.
2.
Unable to remove the ignition key from the lock cylinder.
PARTS REQUIRED:
AR(1)04778115
Key
AR(1)05003843AB
Cylinder, Ignition Lock
AR(1)04690523
Assembly, Ignition Switch and Lock Housing
EQUIPMENT POSSIBLY REQUIRED:
Key Cutter such as Pentastar Service Equipment (PSE) IL-MK1-P2627 or
IL-ECM-100
T-27 Torx Bit
T-25 Torx Bit
T-10 Tamper Resistant Torx Bit
SR-706059 Lock Cylinder Build Kit, Pentastar Service Equipment (PSE)
DIAGNOSIS/REPAIR PROCEDURE:
DOES NOT REQUIRE HOISTS OR OTHER FULL SERVICE FACILITY SPECIAL EQUIPMENT. THIS REPAIR IS COMPATIBLE WITH
DAIMLERCHRYSLERS MOBILE SERVICE PROGRAM.
SYMPTOM/CONDITION ONE
1.
Ensure the steering wheel is centered and the vehicle is positioned on a level surface.
2.
Disconnect the negative battery cable.
3.
Insert ignition key into the ignition lock cylinder and attempt to rotate the key to the start position and then the accessory position.
4.
If the key does not turn, remove the key from the lock cylinder and rotate it 180°. Reinsert the key into the lock cylinder and attempt to rotate the
key. If the key does not turn skip to step 14. If the key does turn make a new key.
NOTE:
USE THE KEY CODE ON THE VEHICLE INVOICE TO CORRECTLY CUT THE NEW KEY. KEY CODES ARE ALSO AVAILABLE USING
THE D.I.A.L. SYSTEM, MAIN MENU OPTION 13. DO NOT USE A KEY DUPLICATOR TO MAKE THE NEW KEY.
5.
Insert the new ignition key into the ignition lock cylinder and attempt to rotate the key to the start position and then the accessory position.
6.
If the key turns, remove the key from the lock cylinder and turn it over 180° and reinsert the key into the lock cylinder. Attempt to rotate the key.
7.
If the key turns, repeat steps 5 and 6 ten times. If the key continues to rotate smoothly the repair is complete. If the key fails to turn smoothly at
each rotation attempt, continue to step 8.
